Skip to content
OUR/
HOOPOurHoop Basketball Academy

Cancellations and refunds

Last updated: 2026-10-16

DRAFT TEMPLATE — this document must be reviewed and approved by a legal professional before going live. It does not guarantee legal compliance.

Cancellation by the participant

  • Up to 48 hours before the session: cancel from your account for a full refund to your original payment method.
  • Less than 48 hours before: cancelling frees the spot but no refund is issued. [TO ADJUST to your policy]
  • No-show without cancellation: no refund.

Cancellation or change by the coach

  • If the coach cancels a session, everyone registered is fully refunded and notified by email.
  • If a session's time or location changes, participants are notified by email and may cancel for a full refund.

Refund timing

Refunds are issued through Stripe and usually appear within 5–10 business days depending on your bank.

Waitlist

When a session is full, you can join the waitlist. If a spot opens, the first people waiting are emailed; the spot goes to whoever books first.